Return policy
Returns
Our return policy lasts for 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
In certain cases, only partial refunds may be granted: (where applicable)
* Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (where applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you have taken all these steps and still have not received your refund, please contact us at fromcassandre@gmail.com.
Sale or promotional items (where applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (where applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at fromcassandre@gmail.com.
Shipping
If you need to return your product, please send un an email at fromcassandre@gmail.com
You are responsible for shipping costs related to the return of your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.